Version 1.0 · Effective 27 July 2026
These Terms govern your access to Baba Dham Stay and any hotel search, reservation or related service made available through the platform. By using the website or completing a booking, you confirm that you have read and accepted these Terms.
You must be at least 18 years old and legally capable of entering a binding agreement to make a booking. If you book for another guest, you confirm that you are authorised to provide their details and accept these Terms on their behalf.
Baba Dham Stay provides technology for discovering hotels, viewing listing information, submitting reservations and facilitating online payments. Hotels are independent suppliers and are not employees or agents of Baba Dham Stay. A confirmed reservation creates an accommodation arrangement between the guest and the selected hotel, subject to the conditions shown during booking.
You may use the platform only for lawful, genuine travel and accommodation purposes. You must not make fraudulent or speculative reservations, impersonate another person, interfere with website security, misuse automated tools, scrape protected content, introduce malicious code or use the platform in a way that harms other users, hotels or Baba Dham Stay.
A booking is not confirmed merely because you started the process. Confirmation occurs only after the platform accepts the reservation and displays or sends a booking confirmation. Check the hotel, room, dates, guest details and rate conditions before paying and review the confirmation promptly.
The price information available during checkout will identify the room amount and applicable taxes or fees known to the platform. Prices may vary by date, occupancy, room type and rate plan. Obvious display, input or technical errors may be corrected before a booking is confirmed; if a confirmed booking is materially affected, we will contact you with available options.
Online payments are processed through the website’s Razorpay checkout and its supported payment methods. You authorise the collection of the amount displayed at checkout and confirm that you are entitled to use the selected payment method. A failed, interrupted or reversed payment may prevent confirmation. If you believe you were charged twice or charged without confirmation, contact support with the transaction details.
The cancellation, amendment, prepayment and refund rules for your reservation are the conditions displayed for the selected room or rate plan before booking. Some rates may be non-refundable or may charge a cancellation or no-show fee. Where a refund is due, processing time can depend on Razorpay, your bank and the original payment method.
If you do not arrive, or expect to arrive outside the hotel’s stated check-in time, contact the hotel as soon as possible. The hotel may apply the booked rate’s no-show conditions or release the room where permitted by those conditions.
Each hotel is responsible for the accuracy of the property information it supplies, honouring confirmed reservations, providing the selected accommodation and delivering the facilities and services stated in its listing, subject to disclosed conditions and circumstances beyond reasonable control.
You must provide accurate booking information, carry valid identification where required, observe occupancy limits, respect the hotel’s house rules and avoid unlawful, unsafe or disruptive conduct. You may be responsible for loss or damage caused deliberately or negligently by you or members of your party.
Special requests are passed to the hotel but are not guaranteed unless the hotel expressly confirms them. Contact the hotel or support before booking if an accessibility feature or other requirement is essential to your stay.
Report room or service problems to the hotel promptly so it has a reasonable opportunity to help. If the issue remains unresolved, contact Baba Dham Stay support with your booking ID, relevant details and any useful evidence.
You are responsible for keeping your login details confidential and for activity performed through your account. Notify support promptly if you suspect unauthorised access. We may request reasonable verification before changing account or booking information.
Any review, message, photo or other content you submit must be truthful, relevant, lawful and must not violate another person’s privacy or intellectual-property rights. You grant Baba Dham Stay a non-exclusive licence to store, format and display submitted content for operating and promoting the platform. We may remove content that breaches these Terms.
Personal data is handled in accordance with our Privacy Policy. We may send transactional communications needed to administer an account or booking. Marketing communications, where offered, remain subject to your available preferences and applicable law.
The Baba Dham Stay name, website design, software and original platform content are protected by applicable intellectual-property laws. Except as expressly permitted, you may not reproduce, modify, distribute or commercially exploit them without written permission. Hotel names, images and marks remain the property of their respective owners.
We aim to keep the platform accurate and available but do not guarantee uninterrupted or error-free access. We may maintain, improve, suspend or change platform features when reasonably necessary. Availability shown online can change until a reservation is confirmed.
To the extent permitted by law, Baba Dham Stay is responsible for the platform services it provides, while each hotel is responsible for its accommodation and on-site services. We are not responsible for indirect or unforeseeable losses arising from events outside our reasonable control. Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded or limited.
You are responsible for reasonable losses or claims directly resulting from your unlawful use of the platform, material breach of these Terms or infringement of another person’s rights.
We may restrict or close an account, cancel access to platform features or take protective action where we reasonably believe there is fraud, abuse, a security risk, unlawful conduct or a serious breach of these Terms. Existing confirmed bookings will be handled according to their circumstances and applicable law.
We may update these Terms to reflect changes in the platform, business practices or law. The current version and effective date will appear on this page. Material changes normally apply from their stated effective date and do not retrospectively replace the booking conditions accepted for an earlier confirmed reservation unless required by law.
If a provision is found unenforceable, the remaining provisions continue to apply. A delay in enforcing a right is not a waiver of that right. These Terms, the Privacy Policy and the booking conditions displayed at checkout form the agreement governing your use of the relevant services.
These Terms are governed by the laws of India. You and Baba Dham Stay should first try to resolve a dispute in good faith through support. Subject to mandatory consumer protections and applicable law, courts with jurisdiction in Deoghar, Jharkhand will have jurisdiction over unresolved disputes.
For booking support, an account concern or a complaint, use the Baba Dham Stay Contact & Support page. Include your booking ID, registered contact details and a clear description of the issue so the team can investigate it efficiently.
If you do not agree with them, do not use the platform or complete a reservation.
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